Robots are everywhere including wandering around your hotel. Robots are helping human to share the responsibility of the work and save the time. A hotel in California's Silicon Valley is trying to appeal to the most tech-savvy of customers, utilizing robots, in lieu of humans to deliver towels and other necessities to its guests. By adopting robots as helpers will relatively generates some pros and cons for the organizations. For example, for pros, the organization can save their labor cost in hiring and training the new employees as they are using robots as their helpers for the existing employees in the hotels. The robots only require the engineers to set the programme then it will automatically perform the things that you have programmed into the system. It does save a lot of time compared to train the new employees. On the other hand, for cons, the robots might broke down sometimes so it will cause some repairing costs on the robots. This kind of repairing cost will often cost a lot due to the special design of the robots, internally and externally, it requires professional mechanical to repair it and it's hard to find one.
In Cupertino, California, a hotel named The Aloft Hotel has announced that it will be training two robotic "Botlrs," named ALO, made by Savioke. Their design was inspired by Star Wars' R2D2.
"It's something that's very Silicon Valley. It's very novel and I think it's the future," Steve Cousins, CEO and co-founder of the company, told CBS San Francisco.
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| Robotic Butler in The Aloft Hotel |
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The robotic butlers, built by Savioke, are able to perform tasks in the front of the house and the back of the house, as well as navigate around guests and use elevators. For the most part, it seems that the Botlrs will be delivering amenities to guest rooms in lieu of actual humans, “freeing up existing talent’s time and allowing them to create a more personalized experience for guests.”
When a guest calls the front desk asking for something, let's say a bottle of water and a toothbrush, employees load up the basket up top, the room number is programmed and ALO is on its way. Once it arrives, the guest can enter a rating on its touchscreen or tweet a "tip".
Using a combination of sonar wave technology, lasers and cameras, the "botlr" avoids obstacles, as well as humans. It can also communicate with the hotel's elevators using WiFi.
"Instead of having a runner up there, you would have a robot coming up to the guest room," Izumi Yaskawa, Savioke's Strategic Ambassador, said.
Based on the response to this trial program, robotic butlers may be deployed to each of the 100 Aloft Hotels around the world in 2015, Brian McGuinness of Starwood, the chain's parent company, told TechCrunch.
The Aloft is just the latest San Francisco area hotel to experiment with cutting-edge technology. In March, the local Personality Hotels announced a program that allows guests to use their smartphones to unlock their hotel room doors.
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