Technology Trends Revolutionizing The Hospitality Industry.: Technology Trends Revolutionising The Hospitality Industry. Multiple facilitations of new technology in Hospitality (Tourism) Industry. Social Media aspect

Social media has had a profound impact upon the hospitality industry. Now that the new technology has evolved due to a new era, technology has taken over the places. For instance, last decades when people wanted to travel they will do their research by asking their friends for travel advice or get the advice from the travel agents because during that time travel apps haven't been invented yet. If they wanted to travel they will have to get a lot of information and plan their vacations by doing a research by their own, manually. All regarding to the available accommodations/restaurants/leisure facilities/attractions in the particular area that they wanted to travel. But now, many apps has been invented in order to help the travelers/users to save their time as well as helping them to access to the information easily. One of the most useful travel apps is known as the Trip Advisor.

It has become one of the main sources of information for people researching holidays, hotels and leisure facilities. It's an apps that are providing travel advice for the travelers. This app allows travelers to check on the available hotels which are located in the places that they want to travel and also provide them some information that are regarding to the hotels such as the prices per night. Besides, this apps also will allows the users to leave down their comments that they have regarding to the particular hotel/restaurants. The comments allows travelers to measure if it is worth staying/dine-in or not. Travelers can get a better picture of that place by looking at the comments that the previous users have left. Other than hotels, this apps (Trip Advisor) also provide information that are regarding to the dine-in locations which are the restaurants. Travelers can use the apps to search on the near by restaurants if they are having some difficulties on finding one in the travel location. It's one of the apps that are recommended for most of the travelers to use as it's easy to access, this apps makes it easier for the travelers to search on the locations as well as booking a flight!

With this apps, travelers can save a lot of efforts as they no longer have the needs to call in to the particular hotel to book a room and ask for the information regarding to the rooms as it ( Trip Advisor ) will allows travelers to easily access to the information of the rooms and book their room online with just a "TAP" with your finger on this particular apps. This apps contains a lot of information regarding to the hotels, restaurants and leisure facilities, so travelers can straight away compare the prices within one to another and make their decisions. By using this kind of apps, travelers can easily book the hotel/restaurant that they favor after they've made a decision. Meanwhile, newer social tools like Facebook or Twitter are quickly becoming just as influential. For any hotel to not at least monitor social media is tantamount to willingly flying blind.
The online reputation of a property is business critical. It does not however, stand alone as a marketing department concern, but relates directly to daily operations. As such, social media monitoring MUST be interfaced with the hotel management systems so that swift, appropriate action can be taken.

Some of the organizations are improving their online reputation by monitoring relevant comments made via social media channels such as Twitter. These comments can then be answered and addressed by both marketing and operational personnel. Incorporating social media into City Nites' hotel management system in this way makes it easier to track all the possible sources of comments – especially when promotions are running.

Source from : http://www.hospitalitynet.org/news/4060662.html

Social applications have enhanced the efficiency in facilitating the hospitality industry